Product Guarantee, Warranty & Protection Policy

McWilliam Bags: Product Guarantee, Warranty & Protection Policy

Overview
McWilliam Bags is committed to producing durable, long-lasting products that reduce waste and support responsible consumption. Our guarantee, warranty, and repair policies reflect both our dedication to quality craftsmanship and our sustainability objectives.

Product Guarantee
All McWilliam Bags are covered by a manufacturer’s guarantee against defects in materials and workmanship. If a product is found to have a manufacturing fault, we will repair or replace the item free of charge. This guarantee covers issues such as:

  • Stitching defects

  • Faulty hardware (zippers, buckles, fittings)

  • Material flaws

Repair-First Policy
In support of our circular economy principles, our first course of action is always to repair rather than replace. This extends the life of the product and reduces waste. Our in-house workshop performs repairs for qualifying manufacturing faults and for general wear and tear.

Paid Repair Services
For damage resulting from wear, accident, or extended use, we offer a paid repair service to help customers maintain and extend the life of their bags. Services may include:

  • Stitching repairs

  • Hardware replacements

  • Cosmetic and structural restoration

Warranty Exclusions
Our product guarantee does not cover:

  • Damage caused by misuse, neglect, or improper care

  • Cosmetic wear that does not affect function

  • Bags purchased second-hand or through unauthorised sellers

Customer Support Commitment
We assess all repair or warranty claims individually to ensure fair and reasonable outcomes. Our customer service team works directly with each customer to provide repair options and ensure satisfaction.

Alignment with Sustainability Goals
Our guarantee and repair policies directly support our sustainability objectives by:

  • Extending product lifespan

  • Reducing end-of-life waste

  • Minimising resource consumption

  • Encouraging responsible ownership

McWilliam Bags believes in making products that serve for years, not seasons. Through these policies, we actively reduce environmental impact while upholding our standards of quality and customer care.