Where are we?
When are you open?
We are open normal business hours 8:45 am to 5:00 pm Monday to Thursday, and from 8:45am to 4:30pm on Friday.
We are not open on Saturday, Sunday or Public Holidays.
We can leave your order in our collection box on your request.
Please call us on 021-4831505 to arrange.
What’s the refund/return policy?
Should you for any reason be dissatisfied with your newly purchased item, you have the right to return it within 30 days of receipt according to the conditions listed below. We only accept unused bags. Online orders must be returned to McWilliam Bags, 1 The Square, Crosshaven, Co. Cork. You can exchange your bag in store also.
- Returns accepted for 30 days
- Customer provides return shipping
- No embroidered product is eligible to be returned
PROVISIONS
All items returned to us in this manner will be inspected. Returned items must not display any signs of wear.
A return shall be refused if:
- There are visible signs of wear
- The item has been damaged during shipping
Should the item become lost in the mail when being returned, no refund of its original cost will be made. We recommend that you send the item with a delivery company that offers a track & trace service.
QUALITY DEFECTS
Should an item display defects in quality or not be the item you ordered, McWilliam Bags is more than happy to refund you the purchase price, shipping costs for returning the item, any duty or taxes charged (please include customs forms) and the original shipping charges.
All items returned in this manner will be inspected by us for defects in quality. In any case, please contact us before shipping.
A refund may be refused for the following reasons:
- Acts of God, such as natural disasters
- Evidence of inappropriate use
- Interference by the purchaser or a third party
- Extreme use or extreme treatment by the purchaser
- Normal signs of wear and tear
RETURN SHIPPING
The costs for returning an item are the responsibility of the purchaser.
Items can be returned to the following address: 1 The Square, Crosshaven, Co. Cork
REFUNDS
The item(s) returned plus original shipping costs are refunded. Any duty or taxes that have been paid will not be refunded.
The refund of the purchase price shall be processed in the same way as the original payment was made.